FAQ

Q

商品はいつ届きますか? When will this product arrive?

A
全商品完全受注生産のため、お届けまで日本国内は約1ヶ月、海外へは約1ヶ月~2ヵ月ほどお時間をいただいております。 Due to built-to-order (BTO), it may take for about one month to be delivered in Japan. For outside Japan, It may take for about one to two months. ※On manufacturing of products, we will contact you separately if we need more days than the above. ※This will be considered as an exemption to delay (delay in delivery) of products due to unforeseen reasons caused by natural disasters and traffic conditions.
Q

支払方法の種類は何がありますか? What payment options are available?

A
【日本国内からのご注文】 クレジットカード決済(VISA、Master、American Express)コンビニ決済、Paypal、銀行振込、キャリア決済、楽天ペイ、代金引換※代金引換をご選択の場合、別途代引手数料が必要です。 【海外からの注文】 クレジットカード決済(VISA、Master、American Express)、Paypal ■the method of payment 【In JAPAN】Credit card payment(VISA、Master、American Express),Convenience store payment,Paypal,Bank transfer,Carrier settlement,Rakuten Pay,Cash on delivery 【Living abroad】Credit card payment(VISA、Master、American Express),Paypal
Q

商品のキャンセル・変更はできますか? Can I change or cancel the order?

A
注文確定後の変更・キャンセルはできません。 Please note that you will not be able to cancel the order after it is confirmed.
Q

商品到着後に返品はできますか? Can I return this product?

A
商品に欠陥がある場合を除き、返品・返金・交換はできません。万が一、欠陥があった場合は、商品到着後5日以内にinfo@blended.tokyoまで必ずご連絡をお願い致します。 事前にご連絡がない場合の返品・返金・交換はお受けできませんので必ずご連絡をお願い致します。 Excluding the case where the item/product that you purchased is defective, unfortunately, our return policy does not allow for all merchandise to be returned, refunded, or exchanged. If there is a defect by any chance, please contact us(info@blended.tokyo) within five days after you receive the item/product.